We provide insured and tracked worldwide shipping through a strong collaboration with reliable third-party shipping providers. We are working 24/7 to ensure your parcel gets handled and delivered fast.

After your order has entered our system, we prepare the order internally and forward the address information to our shipping carrier. All orders are picked & packed as fast as possible. The actual delivery time may differ depending on where exactly you live but the average delivery time currently is 2-4 weeks.

Once your order is dispatched, you'll receive a tracking number. Use it to check the status of your order here.

We're committed to finding the optimal solution for all our customers when it comes to returns or exchanges. However, please note that if it has been more than 14 days since you received your order, we won't be able to provide a refund or exchange. To qualify for a return, your item must remain unused and in the same condition as when you received it, and it should be in its original packaging. For additional information, you can refer here to our shipping policy.

All new orders in our system enter a flow of business automation making us unable to stop the order from being processed, picked & packed, and sent out. Each cancellation request must therefore wait until the customer receives the item. If the customer decides to not keep the item and send it back instead, the standard refund and return terms apply. Please always reach out to a Customer Service Expert of ours. The Team will assist to ensure a smooth experience: support@infinityloyal.com